Our 30-Day Satisfaction Guarantee

At Himalaya Wellness Company, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Purchased within the last 30 days
• Unopened and in original packaging
• In resalable condition
• Include original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Opened products (for health and safety reasons)
• Gift cards
• Downloadable products
• Items marked as final sale

How to Return an Item

1. Contact our customer service team at hello@himalayawellness.com
2. Provide your order number and reason for return
3. Receive your return authorization and shipping label
4. Pack the item securely with all original materials
5. Ship the package using the provided label

Refund Process

Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you'd like to exchange an item for a different product, please return the original item and place a new order for the item you want. This ensures you receive your new product as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We'll arrange for a replacement or refund at no cost to you, including return shipping.

Return Shipping Costs

• Standard returns: Customer is responsible for return shipping costs
• Damaged/defective items: We cover return shipping costs
• Wrong item shipped: We cover return shipping costs

Questions?

If you have any questions about our return policy, please contact us at hello@himalayawellness.com or call +1 (555) 123-4567.

Last updated: October 2024